OUR STORE POLICIES

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Welcome to DaveneJonas.com. Each garment is thoughtfully designed and constructed with precision. Because our pieces are made according to the measurements provided by each client, please review the following policies carefully before placing your order.

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1. Orders & Payment

All orders must be paid in full before production begins.

By placing an order through DaveneJonas.com, you confirm that you have reviewed your order details and agree to our Store Policy.

2. Client Measurements

Because our garments are constructed specifically according to the client’s measurements, bust, waist, and hip measurements are required before production can begin.

After placing your order, you will be required to submit:

• Bust measurement

• Waist measurement

• Hip measurement

Your order will not enter production until all required measurements have been received.

Clients are responsible for ensuring that the measurements submitted are accurate. We recommend having your measurements taken professionally to ensure accuracy.

3. Measurement Accuracy & Fit

DaveneJonas.com is not responsible for fit issues resulting from inaccurate measurements submitted by the client.

Please ensure that your measurements are current at the time of submission. If your body measurements change after your order has been submitted and production has begun, we cannot guarantee that changes can be made to the garment.

Because everybody is unique, the fit of a garment may vary depending on the design, fabric, construction, and individual body shape.

4. Production

Production begins only after:

Full payment + required measurements = Production begins

Production times vary depending on the garment, design complexity, availability of materials, and current order volume.

The estimated production time provided for your order begins once all required information has been received and is likely to take the standard time of 3 weeks.

Failure to submit measurements promptly may delay your order.

5. Made-to-Measure Orders

Our garments are made according to the measurements provided by the client. As a result, made-to-measure garments are not eligible for returns or exchanges due to sizing, fit, or change of mind.

Please carefully review the product details and ensure that your measurements are accurate before submitting them.

6. Returns & Exchanges

Due to the personalized nature of our garments, we do not accept returns or exchanges for:

• Incorrect measurements provided by the client

• Changes in body measurements

• Change of mind

• Personal preference regarding fit

• Ordering the incorrect item

• Failure to review product details before purchasing

If you believe your garment was constructed incorrectly based on the measurements you provided, please contact us within 48 hours of receiving your order.

7. Damaged or Incorrect Garments

Every garment undergoes quality control before being shipped.

If you receive a garment that is damaged, defective, or incorrectly constructed, please contact us within 24 hours of delivery.

Please provide your order number and clear photographs showing the issue so that our team can assess the garment.

If the issue is determined to be an error on our part, we will determine the appropriate resolution, which may include a repair, alteration, or remake.

8. Order Cancellations

Orders may only be cancelled before production begins.

Once your garment has entered production, cancellations cannot be accepted because materials and labor have already been committed to your order.

If you need to cancel an order, it has to be done within 24 hours, after which it cannot be canceled.

9. Order Changes

Any requested changes to an order must be submitted before production begins.

Once production has started, changes to the design, measurements, fabric, or other order details may not be possible.

If a change can be accommodated, additional costs may apply.

10. Shipping

Customers are responsible for providing accurate shipping information.

DaveneJonas.com is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their destination country.

Shipping timelines are estimates and may be affected by customs, courier delays, weather, holidays, or other circumstances outside of our control.

11. Garment Care

Proper care is essential to maintaining the quality and longevity of your garment.

Customers are responsible for following the care instructions provided with their purchase.

Damage resulting from improper washing, drying, ironing, storage, alterations, or general misuse is not considered a manufacturing defect.

12. Client Responsibility

By placing an order, the client accepts responsibility for:

• Providing accurate bust, waist, and hip measurements

• Providing accurate shipping information

• Submitting required information promptly

• Reviewing order details before payment

• Following garment-care instructions

Delays caused by missing or inaccurate information may affect the production and delivery timeline.

13. Policy Acceptance

By completing a purchase through DaveneJonas.com, you acknowledge that you have read, understood, and agreed to this Store Policy.

For questions regarding measurements, orders, production, or your garment, please contact us before placing your order.

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Davene Jonas
Designed in Jamaica, created for luxury everywhere.